Returns & Exchanges
Due to the perishable nature of our specialty Japanese groceries, we cannot accept returns on food items, but we are committed to ensuring your satisfaction if products arrive damaged or incorrect. Please contact our support team within 14 days of delivery for a full refund or replacement for any quality-related issues.
Inspect Your Package
Upon delivery, please carefully inspect your Bokksu Market order for any signs of damage, missing items, or expired products.
Document the Issue
Take clear photos of the damaged items and the shipping box, including the shipping label, to help us process your claim quickly.
Contact Support
Email our customer service team with your order number and the photos of the affected items within 14 days of receiving your shipment.
Resolution Process
Our team will review your request and issue a refund to your original payment method or ship a replacement for the damaged goods at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing